SocioBurpThe fastest way to reach us is the same place you already talk to Sakshi — WhatsApp. For anything related to actually using the product — generating content, fixing a carousel that didn't come out right, reconnecting Instagram — just message Sakshi directly and describe what's going on. For anything involving your account, billing, or a data request, email is the better route, since those need a human on our side to look at rather than something Sakshi can resolve in the conversation.
Message Sakshi directly at the number you already use. Best for product issues, generation problems, or questions about how something works.
Ajinu.A@socioburp.co.in. Best for billing questions, data deletion requests, account issues, or anything you'd rather have in writing.
Phone
| Number | Availability |
|---|---|
| 98715 83289 | 10:00 AM – 5:00 PM, Monday to Friday |
| 83688 75586 | 10:00 AM – 5:00 PM, Monday to Friday |
If you don't get through immediately, email or WhatsApp will usually get a faster response.
We don't currently run a separate status page. If something's down on our end, we'll let you know directly through WhatsApp rather than expecting you to go check somewhere else.
Common questions
How do I check my credit balance or usage history?
Type "credits" or "history" to Sakshi at any time and she'll show you where things stand.
A generation didn't work or came out wrong — what do I do?
Tell Sakshi directly what was wrong with it — cropped text, wrong image, missed instruction — and she'll regenerate it. If credits were charged for something that clearly failed, email us and we'll sort it out.
How do I connect or disconnect my Instagram account?
Sakshi will walk you through connecting it the first time you ask her to post something. To disconnect, you can do that directly from your own Instagram settings under Apps and Websites, without needing to contact us at all.
How do I request that my data be deleted?
Message Sakshi with "delete my data," or email us with "Data Deletion Request" in the subject line. Full details are in our Data Deletion Instructions page.
I have a complaint that hasn't been resolved.
Email us directly and we'll look into it. If you're still not satisfied after that, you have the right to escalate to the Data Protection Board of India under the DPDP Act.
Can I talk to someone before signing up, or without an account?
Yes — email or call and we're happy to answer questions before you commit to anything.